Support
We're here to help with account access, product ordering, approvals, and technical issues.
Contact Us
For assistance with your Ortho+rest distributor account, please contact your assigned account representative at Wanchang Shoe Industry. If you are unsure who to contact, reach out through your company administrator.
- Business hours: Monday – Friday, 9:00 AM – 6:00 PM
- Response time: We aim to respond within 1–2 business days.
Frequently Asked Questions
How do I get my account approved?
After registration, our team reviews your distributor application. Approval typically takes 1–2 business days. You will receive an email once your account is approved and can access the authorized product catalog.
Why can't I complete checkout?
Checkout may be blocked if your cart requires company approval, exceeds your spending limit, or contains items not available to your customer group. Review your cart and approvals dashboard, or contact your account representative for help.
How do I request a quote?
Approved distributors can submit quote requests from the product or cart pages. Our sales team will review and respond with pricing based on your account terms.
I forgot my password. What should I do?
Use the Forgot Password page to reset your credentials via email.
Legal
For information about how we handle your data and platform usage, see our Terms of Service and Privacy Policy.